Medishield Insurance for the whole family

Due to rising cost of Medical insurance in Singapore, a operation in Singapore can cost thousands of dollars. My mum is a living example. She was hospitalized for 6 months and the bill come up to about $150k+. Luckily she is under the Medishield life and she is pioneer generation so there are a lot of subsidy for her. In the end her bill is $7k+ instead. This is huge relief for mi. That is why i got the medishield insurance coverage for my wife and 2 daughters. Hoping of course they will not need it. And this is just for insurance only.

I am using Prudential for myself, wife and my 2 daughters. Unfortunately i could not get my mother insured as well as she has preexisting illness and Prudential assess her to be of high risk.

Although i myself has never claim before, my wife and my 2 daughters did claim before. Luckily there is insurance to cover on the costs so that no cash is used.

However this year the premium has risen to very high. As my age is 43. The premium amount is $1116.8 cash and $948 for my cpf. It used to be less than $500 per year. It has risen through the years from $600 to $1116.8 in cash and cpf is from $400+ to now $948. 

I am going to look for my agent to reduce this to cover only the public hospitals instead for myself.

I will still maintain for my wife and 2 daughters. Depending on how much the premium raised, i may also swop their plan to cover only public hospitals. 

Below is the MOH website to check out the plans and comparison. Hope that it is useful and you can do a comparison. I extracted the information from the website.

https://www.moh.gov.sg/cost-financing/healthcare-schemes-subsidies/medishield-life/comparison-of-integrated-shield-plans











5 ways to Stretch the dollar due to Covid19 in Singapore

I thought it will be useful to check what are the ways that we can stretch the dollar in this Covid 19 in Singapore.

1. Sheng Shiong / NTUC 

Instead of eating out, we purchase food items to cook in the house. This enable mi to save on my expenses and i am able to accumulate more points on the credit card which in turn translate to more rebates for the next purchase. There are lots of varieties of food however ice cream is always the first to sold out, including the cones. This makes me wonder, does everyone have a sweet tooth when eating at home. 

2. Netflix

If you are like me who like to watch movies, however due to the Covid situation. Do check out NetFlix and on top of that Starhub is offering a promotion on it as well whereby you can get Netflix/Broad band/Tv for the price of $79.90. All at the comfort of your home.

3. Refinance your housing loan

If you are eligible for refinancing of your loan, do check out 
https://www.redbrick.sg/free-mortgage-loan-comparison
I did a check during the July Period as my hdb MOP period is going to reach by end of the year and i would like to check how much loan and what interest rate i am eligible so that i can review whether i can afford to sell and purchase another hdb. Guess what, the interest has fallen. Currently it is offered at 1.12% and Redbrick is the largest mortgage company and will match all competition. It may just be the time to refinance your loan. Take note though if you loan amount is not that huge, it may not be viable or possible as some finance or banks will require a min. loan amount. 

4. Skills future Singapore

https://www.myskillsfuture.sg/content/portal/en/index.html
Do check out the above website, if you are Singaporean, you are entitle $500 if you have not used it, there are tons of course for you to choose and if you are 40 years old and above like myself, you can get further rebates on the courses you sign off. This is definitely a good way to stretch your dollar.

5. E-Library

My favourite place when i was young used to be the library. Nowadays whenever i go library is with my kids and we spend a lot of time at the library during the weekend to cultivate their interest in stories, imagination and free aircon. However due to Covid, we didn't really go. That is where i download the overdrive app to download Ebooks from the NLB, if you are Singaporean it is free. There are a lot of books and magazines that can be download and read at your leisure. Take note though it is for 3 weeks, after which you will need to borrow again. In case the book is being taken, you can reserved the book at $1.50. Definitely stretching the dollar.


Stay tune to my next title

Activities for Kids at Kidz Amaze


I've been wanting to write this for so long. That was like 7 years + ago. When i was organizing an activity for kids. There were 36 kids in total and i absolutely loved it. Minus the commute in the bus though. Imagine 36 kids in a chartered bus. 

What started off was a project that started by looking for old folks as i was part of the organizing committee for organizing a visit to old folks. As it has been for the past 5 years since i join the company in 2012, i propose that we should do something different. How about have an event for the under privilege kids? 

We asked around and manage to get Faith Acts to oblige and was willingly to let us take photos to show case the committee event that we have done. In case you are wondering what is Faith Acts. Do check out their website. https://www.faithacts.org.sg/about-us

From there, 1 started the preparations. I was researching on the activities that we could bring the kids for a Saturday morning with 2-3 hours play and also get the volunteers from my company to mingle around so that there will be play. I queried on Kidz-amaze, Snow City, Science Centre. With the budget of $2k on hand, we visited the 3 places for an understanding of the venue and the area where we can house 60 people. We finally settled with Kidz-amaze with budget,location & safety considerations. Here's the website, do check it out. Kidz-amaze people were very nice and really went through with us on all the activities and the safety that need to be taken care of.

https://www.safra.sg/our-facilities/kidz-amaze

We have the venue and location. That was my main concern. 

The other items on my checklist was

- Chartered bus to bring the children to and fro from Faith Acts

- Morning snacks (using the budget) 

- Volunteers to man the stations (meeting with volunteers to assign their roles as playgroup, safety, ushers)

- Gifts for the kids as they finished the event (corporate gifts)

- Prize hamper for the team of kids (using the budget)

- Lunch for the kids (using the budget)

 Overall i would give myself and the team 9.5/10 😀

Side Hustle in Singapore

Recently i have been reading up a lot of side hustle by ordinary people who just wants to earn additional income. Everyone started small, it can be like E-commerce. I started in Ebay as a seller back in 2004 before, i dabble in selling stuff that i do not used or resell as i have no use of it. I did manage to sell a MP3 player back then. I still remember i put up my mobile number to meet the lady and i got my $30 for that. It was a nice experience that by posting pictures onto the Ebay, i am able to generate sales. Now fast forward in year 2020. Due to the Covid 19 whereby everybody cannot really come out. My mind turns to side hustle again and the thing that cross my mind is E-commerce. I start exploring again. 

Things have really changed back then till now. There is amazon, Q10, Tao Bao, Alibaba, lazada. Back then the pictures and items description are not so descriptive. Now you can see that the layout and reviews are top notch on these websites. Speaking of which i have not been on to my Ebay account for more than 10 years. Time to check back on Ebay.

Yup it is still intact. Time to do some listings on Ebay and carousell.
In case you do not know about carousell. Carousell is a homegrown Singapore company started by 3 men who wanted to use mobile app to sell unwanted stuff. Today the company is worth at least $500 million. Indeed this is one of unicorn company that as a Singaporean i am proud of. Breaking into untap markets and into recycling business. 
Below is the website. Do check it out. There are tons of buyers and negotiations and location may varies.

I just made my first sale on a mini fridge that i sold off today 5-Sep-2020. Not a bad thing considering i took the photo and post it today. 

Another company that has been around for a long time are cash converter. They have been around for the longest of time since i remember. My friend did engage their service as she was shifting house. She was selling away all her old furniture, baby prams, chairs, tables. The amount of cash they offer may not be fantastic but they did take care of the cleaning out of her old items without any fees. There are quite a number listings as well at affordable range. If you want warranty and at least a company to screen through the product before any purchase. This would be the place to go to.

Another favorite place will be flea markets in Singapore. Due to Covid19, currently all flea markets are on hold. I still remember garang guni whereby people sell their wares at sungei road. You can always find wares on a Sat and Sun and there's bargaining and negotiation there however this has been shut in 2017 down due to development of the area. After doing some research, i manage to find a digital website. Do check it out for any items that you want to sell and dispose.
Items to recycle: 

Old Newspapers / Books / Paper / Cardboard / Clothings

Computer System Units

Laptops / Notebooks

Television Set

VCD / DVD

Amplifiers

HI-FI Set / Mini Compo

Metal Recycling

Furniture Disposal (with a Fee)


Another place that you can sell is marketplace on Facebook and there are Sgfreerecycle. On and off there will people blessing preloved items. 


Hawker in Singapore



https://www.nea.gov.sg/docs/default-source/resource/becoming-a-hawker.pdf


I am not kidding, do check it out. I didn't know that you have to apply through NEA to be a hawker. Only Singaporeans are eligible though. There are different types of hawkers. Like my dad, he is also a hawker but he only sell clothes so he need not apply for the food hygiene portion. I would say the rent is reasonable and he is able to earn a living in this challenging timing. 


Pororo in Marina Square

 I went to visit the Pororo at Marine Square with my 2 daughters and my wife last year. It was really fun and enjoyable. My 2 daughters love it. Lots of interaction and music in the background. There is also places for adults to sit as the children roam around. It is like going into a castle and exploring the playgrounds, houses, tram ride, shows. I will recommend to any one with kids from 1.5 year old to 6 years. The shows are pretty good as well. There are music and dance around with the people and of course lots of photo taking with the real size PORORO. 

Do check out the below link. 

https://www.pororoparksg.com/

Here are some photos to show the highlights. Enjoy










Frozen is coming to Changi Airport

 This post may have come late. But better late then never. It is still a journey for mi as a Father.

Looking at the Frozen 2 characters brought back the child in me. The adventures, the passion and the drive. I do recommend for people to watch it. It is magical just like like Disney. Here are the photos of my journey with my family at Frozen

There's Anna and Elsa with my daughter in the center. 






That is me wearing Olaf with my family. Best thing we got a picture taken free as well. Kept as a souvenir. 

We took a picture in front of the Frozen house at Changi. Notice my young one is still sucking her pacifier. So cute 




                                                                    That is kristoff 


Our whole family in the woods of Frozen 2


My daughter posing at









CPF for Ordinary / Special / Medisafe. To max it out for our Retirement

I would like to share on my knowledge for the CPF on Ordinary / Special / Medisafe. In times like COVID19, we should made our savings work harder. If you are a Singaporean just like me, you will definitely be interested on this. 

Do you know that as of current the 

- Ordinary is earning 2.5 - 3.5%

- Special is earning 4 - 5%

- Medisave is earning 4% 


In times like this, won't it make more sense to invest into CPF special account? By pumping cash into special account, you will earn more interest and also gain more buck for your special account when you reach 55. When you reach 55, it is mandatory to have a retirement account whereby you can opt for 3 options. If you are able to accumulate $181k by age 55 with combination of ordinary and special account, this amount can be set aside to retirement account whereby you can get your monthly retirement savings when you reach age 65. Depending on the options you choose, you can get around up to $1500 per month. With 4% interest rates, it is definitely an option to boast the savings. 

And if both husband and wife set aside this minimum sum, imagine you have $3000 per month to spend without doing anything for the rest of your lives. This will lessen any burden to your children as well as your next of kin.

Those who are cash rich can pump cash into the special account and enjoy tax savings.

Those who are not cash rich but who have no use of the ordinary account can transfer to special account but do take caution. Once you transfer from ordinary account to your special account, it is non-reversible. Do consider carefully and clearly. I myself will definitely want to allocate more funds to my special account if situation permits and enjoy the additional percentage interest gain from special account. 




My 2 lovely Daughters

My 2 beautiful daugthers. They are 2 years and 5 years old. They give me joy and motivation as i watch them grow as i aged. 😊 

                        Both Hand in Hand 



                        My Eldest Daughter 5 year old birthday in 2020


                        Showing off her Glasses with 2 rings. Very innovative 


                        


                        Wish that my daughters will always be happy and enjoy life with the ups and downs


Project Management of Injection Molds for Entry Project Engineer

Journey of a Project Engineer 

It has been a while since i post from year 2013 till now 2019. I always wanted to do a post on sharing of my experience back when i was working as a junior project engineer in my ex-company.

I can still remember back in year 2004 when i join a SME in plastic injection mold company. My friend who was my Master's classmate roped me in as he need people to join as the current batch of project engineers are serving notice. You can imagine my surprise when i join the company thinking that i will be learning from my seniors but most of the seniors have tendered or serving notice. It didn't help that my classmate who is also my boss was busy with fire fight and i was left to fend for myself.

 I recalled very fondly that i will be taking over from a colleague who is serving notice. He shared with me the projects that had on hand and tried to guide me as best as he could for his last week. I tried to learn as best as i could. However 1 week is really too short and how i wished that i could have a mentor to guide and show me the way so i can make less mistakes. I was 27 years old, not too young but not too mature.

I compiled the Journey of a Project Engineer so that any new Project Engineer could understand and relate on and perhaps it can also help you in understanding how projects are run in SME company.






Let me start the clock back in year 2004. I remember i was playing MU online when i got a call from my ex-classmate (Alan). He invited me for an interview in a local SME doing plastic injection toolings. I went for the interview and was shortlisted. I half felt that it could be basic pay was low and they don't mind to give me a opportunity. Off i start my career in a SME in May 2004.

My first day of work and my ex-classmate (Alan) who is my Manager assigned me to a project Engineer. He told me to learn from him. Little do i know that he is serving notice and he will be going off in 1 week time. That 1 week was the most intense week that i endured. Besides meeting local customers and Overseas customers (Tyco Electronics, Avaplas, Philips, Kodak), i was busy trying to absorb whichever things that my fellow colleague was throwing to me. I took down as best as i could. After the 1 week of honey moon period, my colleague left.

Fast forward 4 years + in the company 2008 before i left to go my operation on my shoulder. I had handled more than 200 toolings and handle 30 toolings in production as well.

Let me share my experience and insights for managing plastic injection molding projects well in SME company.

I had zero experience in injection toolings when i first join in 2004. Along the way as i was managing the projects, i read up and pick up the skills. From understanding what is cold runner & hot runner toolings, cycle time, mold size, machine size, shot size, cooling time. All these built up my confidence and enable me to be able to liase and coordinate with my internal and external customers.

What is cold runner tooling? Cold runner tool can be 1/2/4/8/16/24/32/64/128 cavities. 3 plate tooling. In my experience dealing with cold runner tooling, balancing of the runner is always a challenge when it goes to 16 cavities and above. My experience is using Meltflipper. with http://www.beaumontinc.com/meltflipper/

You can be sure for the amount of money that is being paid, it will be worth while then keep on tweaking the insert, tooling or runner. Imagine you only need to test the tool 2 times at most. It is a based in US and they use UG. The runner solution that they provided are the best so far that i have encountered.

What is hot runner tooling? It is basically a runnerless tool. It helps in saving material and cavity balancing. There are 3 hot runner brands that i encounter before. Not in order of preference.
Moldmasters / Husky / Maenner. These 3 brands are top notch in Singapore and most tool makers look for them for supply.


I still can't believe that i have hang on to my project engineer. The only thing that kept me going was i believed that tomorrow will be better and the experience that i gain now will put me in good stead and i will be able to leverage my experience for my next job. After which i got another offer by my ex-customer who introduce me to another top notch injection tooling company in Singapore. Till this day i am still very grateful to my customer. My advice to junior engineers working in project engineer field is to keep you eyes open and work with everyone you can. This will enable your experience to build up and at the same time network with people. I kept an open mind and work with anybody. I love working with people who don't mind hard work and i constantly remind myself that do not efforts that put in today will be realised tomorrow even though the tomorrow may not come soon.

In a local SME setting, there will be people in key positions that warrant your attention as they are key to getting things done. Some may be old timers, may know how to network, may know how to boot lick. Depending on your character, you can choose to learn from the old timers (experience gain is alot), network (learning the skills of communication), boot lick (to position yourself in front of your bosses). I am very poor on the boot lick part and it has set me back on promotion. Besides that whenever i want to gather support or resource in my project, it was very tough.

For the first 2 years that i was in the company, i only gain a $60 increment. Total $120 for the 2 years effort.Other people would have quit and move on. I did not mind the increment as i know the indirectly the company is sponsoring me to manage the projects on their behalf and i was gaining the experience (old timers) and network (suppliers / customer). Little by little as my work rate and project completion goes higher and higher, i was given more projects and handle more difficult customer. Besides learning from the old timers, i read up all i can on plastic injection molding and practice it. The more practice i did, the better i become and i was able to determine the root cause in a fairy fast time. In a SME company if you do well and your customers and suppliers speak of you highly, your boss will definitely take notice and will support. Although i struggle in my first 2 years. My third year in the company, my boss give me a 6% increase however knowing the leverage i had and my work rate. I ask for $500 increase. I got it and i know that they needed me due to my customer/supplier/old timer relationship. At that point of time i was getting 3k+ before i left my the SME company in 2008.

I want to share in SME company, as a project engineer, you must work with the team and create a team effort to showcase the customer and supplier that there is a company working with you to deliver the end product. I will get the team to play football together (Prod, QA, Testing) These will assist to break down the barriers of communication and everyone can work together. It is important to note that working hand in hand is better than doing it alone. Besides that must be open to communication, that means let others do the talking and you listen. Too often the project engineer that comes under a mentor that don't practice communication will be in deep trouble as when you need to get things done, you need support.

As a project engineer, you will face countless decision making, knowing your boundary to make decision is important as you gain more experience and leverage. For the start will recommend to learn from past projects as a guide, if there is not past project as a guide, ask from the tool makers / tester / QA. With that you formulate a plan whether which can deliver the project best. My experience tells me testing is crucial, from each test of the tooling, you will know whether do you need to open up more vents, open up more tolerance or tweak the tool. I relish all testing as every tool is different even though you may have the same design, same machine testing. There will be things that will be missed out.  Last but not least do not give up. At least 3 years to gain the experience before moving on. Hope that it will give you confidence by my story.











Internet Business in Singapore by Derek GEHL

Setting up of internet Business in Singapore by Derek Gehl

Ever thought of being your own boss, dabble in small business. Trying out. The internet gives me a chance of that. Any idea of solving problems might turn out to be a potential $. Most important to have learn and have fun in the process.

I went to a Seminar on that yesterday at Tanjong Pagar Amara Hotel. It is by internet millionair person name Derek Gehl, he is featured in Channelnewasia, talk show and newspaper. If you google it you can find him. What can i say. He is impressive. He conduct the Seminar in a high jibe and vibrant and energetic manner. Very inspiring after hearing the success stories and also the concept.

The concept is easy. 4 steps only.

1st STEP  TO generate / have a an Anti-Millionaire product ideas. To futher elaborate in the market there are a lot of products with alot of competition. The concept of it is to have is to identify the needs / solutions whereby normal people like you and me requires but is not readily available. Market Samurai provides data information on the statistics of people surfing the internet for information, it categorises the information and also provide information on business or websites or blogs providing this information. That's where identifcation of the needs comes in. I can write an Ebook or video with no capital cost, just my time and a computer and of course an internet connection.

2nd STEP To Create a website : This is fairly simple, there is google, wordpress, which can customize the webpage. There are also free themes to download. In case you are wondering what is themes, there are the webpage cover which makes the website looks attractive. Right now there are tons of free themes to download and you can put it in google or wordpress or you can design your own using microsoft page maker. The importance is on the content and the reliability of that contents.

3rd STEP  Driving Targeted Audience Traffic to your webpage : #1 source is of course google. Optimizing your webpage so that your targeted audience will be able to find your web page through google. Updates on your webpage so that it remains fresh and updated. Use backlinkes like forums, afflitates, facebook, twitter, youtube 

4 th STEP 

Create other websites and repeat from step 1. 

Derek Gehl is also available on Tuesday at the Amara Hotel however you would need to sign up first. Do register. It gives me some insights and i really am inspired. I will embark on my journey to create my first website. Hope to have everybody support. 
 
 

Books on financial intelligence

I am recommending the Financial IQ from Rich Dad and Poor Dad Author. It has given me alot of insights.
Increasing the Financial IQ, this will enable people like me to become a better invester, better business man, better budget control. Why i say this, the book shows that Currency the way we know it has change from our Forefathers time till now. Right now this is the CREATION wave. Whereby people who creates will best benefit from this unsettling time.

What is creation. Creating intrinsic value or perceive value and create a demand for it.

Developing the Financial Genius in oneself to better handle this 21st century Economy.

For mi i'm contemplating and thinking of setting up a social business for gathering people, organising activities to get people to mingle. That's my strength as i'm in the project field. I like to organise events / activities and plan. It gives me tremendous satisfaction that the work i do, people appreciate it. That's why i'm thinking of going for this. Starting small first and slowly build it up.

Feedback from Union with regards to the ProBaby

I receive an email from Union with regards to a survey to be done. As a passionate Singaporean, i oblige and happily do the survey. However i find the survey is only categorizing the needs and it attempts to separate Singles and Married personnel with only few options available. In other words it is doing a survey and base on the options available tilting towards the objective of what the Government wants to do. Not asking the people's thoughts of it.

I propose that there should be a blue print and Singaporeans need to know the PROS and CONS of it so that they themselves make a decision. From the blue print of the Government, a frame work of it. Let there be a debate or ideas to challenge the blue print and frame work and fine tune it to suit 90% of the population needs. This can in the form of debate for representatives in category of
  1. low income / low education
  2. low income / high education
  3. middle income / low education
  4. middle income / high education
  5. high income / low education
  6. high income / high education

It may not be perfect but at least there's a platform to start. Start from small and slowly fine tune on it. If it is too complicated and challenging, people would just ignore and treat it as another one of the gimmicks.

In order for everyone to participate. I would think that the blue print have to be printed out and send to every household. Give people channels to offer their ideas and offer them publicity to challenge the blue print. Get people to be motivated and fired up to participate in the policy.  Mass marketing campaign is a must for this to succeed as people need to be constantly reminded and steer towards the right direction.

How to get people fired up and motivated. Get the PA involve in doing rounds and a personal touch to the people living in the constituency. Show them the passion and people will get ignited. Once the ignition is started, the passion of fire need to be kept constantly alive. Creating the habit takes time (making more babies) Incentives and Rewards would come in handy in order for the habit to slowly take root. Over time it will become a habit and people will get addicted to having babies.

 

Blue Print of Developing Babies

 Blue print of developing babies


 


Let's start from the 1st flow chart to the 2nd flow chart
After a woman gets pregnant, there will be happiness of course. There's where the truth will sink in. There is hospitalization cost to be incurred, medical check ups, insurance etc. These cost in short will take up almost $10k for that 9 months. It could be more but consideration more on budgeting. During this period, the woman's body undergo changes, mood swings.

3rd Flow chart onwards
- Time to accompany the child, nurture the child, this is where if there's constant supply of cash flow whereby a couple does not need to worry for. Just for the child basic needs. In terms of dollars, i am calculating at $8k per year fixed expenses.

4th Flow chart onwards
- This is where a child starts to understand and pose a lot of questions and also at this age, the child learns about values and morals. This is critical. In terms of dollars, i'm calculating at $5k per year

5th Flow Chart onwards
- Primary School, time is even needed more to guide and let the child run on its own. Discipline if necessary.
This is even more crucial as the different social norms and levels start to show with mixing of different children.

6th Flow Chart onwards
- Secondary School, perception of money and cash flow and teaching the kids to value money and understanding of the Society.





New Initiatives from the Singapore Government

Recently Singapore Government has announced to look into the declining birth rates of babies. We Singaporeans are encouraged to make more babies.

I am expressing my view.

Concerns of having more babies.
- Current Economic environment is very competitive
- Bringing up a child in the 21st Century is different, back then it was only to put food on the table and live day by day which is more than enough. Back then a lot of unpredictability. After the World War 2 in 1945, many people start to rebuild their lives and there come the industrial age. Singapore has come a long way since from then. From industrial to informative and now to creation.
- Time to take care of the babies and nurture them just like playing online RPG, if you don't nurture your character, it stays where it is and there's no development. Time is of utmost importance for taking care of a child from birth till 12 years. I say that as during 13th onwards in Secondary school, the child more or less has their own ideology and social norms
- In total 12 years of time to commit and develop a child.
- No blue print for parents to follow (Having a blue print makes first time parents in the creation Age (21st Century) easier. It can be in the form of categorization. I'm thinking in terms of the child in achieving their potential with taking into consideration of the parent's affordability. Of course this is just what i think. Need to formulate a plan and to stick with it. Except for a few, i'm guessing that most people in Singapore don't have a plan for taking care of kids. Maybe most have the economic aspect of it but most don't have any formulation plan for developing a child. Maybe the government can take that into consideration. Considering having a blue print structure and every 4 years the structure evolve and people adapt to it.
- Education in sex for the new Generation. Teaching them concepts on the pleasure and joys of having sex but not pre-marriage sex of course.
- Government Concept of having a subsidized housing only when you are married or going to be married. Some People will never budget for that unless marriage looms and even before marriage looms. By that time, couples save up for their marriage and delay in having babies as they do not have a roof over their top. I would say that for people who are married and staying apart, the Government can do the part of renting HDB flats out to these couples until they have saved up for BTO or Resale flat or consider giving me more rebates to Couples that are starting out.
- Affordable day care and child care centers. This will definitely help couples to decide having babies. However Budgeting for it is another story.

In summary i would propose the Government to come up with a simple Blueprint for Parents to have babies, to develop babies. This would definitely help for first time Parents. After all we are living in the Creation Age of the 21st Century. 



Brainstorming








Brainstorming.

This is a customer service course which i have attended before. We were brainstorming on the ideas and stuff to what our company stands. What makes a difference and what our products and quality says for ourselves. Our course lecturer is a ex SIA Cabin crew Manager with 20 years of experience. To him it is the first time he's teaching about customer service to MFG company.

At the end of the course, i have gain insights to how a SIA company operates with emphasis on customer first. To make an impression to a customer, besides performing the standard operating procedures, you need to perform it with sincerity and a smile. Make a difference to the customer, make his journey as least hidcup as possible from take off to landing. The journey is smooth and enjoyable that's why SIA is no. 2 best voted
Airline in the World.

In Business it can also be applied. How can we make the journey that means from start to end to be as less hidcup as possible. Make it as smooth as possible. Make it a memorable experience to the customer and customer will always remember it. Offer alternatives and solutions as best as you could

It is an invaluable lesson to me.



Skillsets to develop in order to be good in Business

To be successful in business, developing a range of skills is essential. These skills can help you navigate challenges, grow your venture, a...